Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed for Australia will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You will always get a tracking code for your shipment, which can be tracked using the Arriveapp. Arrive gives you accurate and timely updates on everything you order, across all online retailers.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We source all our teas from our single origin tea farm in Assam, India. The name of the farm is Aideobari Tea Estate. Tea produced there is ethically sourced, community focussed, and sustainable.
We are certified by trustea.org, which is an Indian sustainability code and verification system for the tea sector, which ensures certified teas are produced according to agreed, credible, transparent and measurable criteria.
We are also undergoing certification for being a Certified Elephant Friendly™ Tea plantation. Read more here.
Terms & Conditions
Our Loyal-TEA Perks Rewards Program is simple to use and benefit from. You need to sign up for membership benefits. Please view this video for more details on the program and its benefits.
You can read all our shipping and refund policies at the time of checkout. All other terms and conditions can be found here.
You can contact us through our contact page! We will be happy to assist you. Feel free to drop us a note here. We aim to respond to all inquiries within 24 hours.